Not a chatbot — a full-stack agentic AI operating system built around the core business processes of a luxury travel company.
An end-to-end agentic operating system spanning email triage, itinerary QC, knowledge management, ERP integration, and multi-channel orchestration.
Automatic triage, decision-making, drafting, and review
Intelligent communication support and collaboration management
Systematic QC and competitive benchmarking
Destination & supplier knowledge graph
Back-office data retrieval and automation
Invoice drafting, reconciliation, and working paper management
Discord · WhatsApp · Microsoft 365
Persistent scheduling and heartbeat monitoring
From the Agent Runtime core to enterprise system connectors — each layer builds on the one below.
An agentic runtime framework powered by OpenClaw, responsible for message ingestion, tool invocation, task management, memory persistence, and sub-agent dispatch.
Discord as the AI operations console + WhatsApp Gateway for business automation readiness.
Email triage → type identification → SOP application → risk control checks → intelligent drafting.
Short-term & long-term memory + DMC Master Database + experience library + itinerary repository.
Sales / DMC / Itinerary / Ops — four specialized business agents working in concert.
Tourix ERP · Microsoft 365 · Financial Systems · Browser Automation.
Each module is purpose-built for luxury travel operations — not a generic AI overlay.
Five-stage pipeline: from inbox scan to polished draft, with brand-tone control and risk guardrails at every step.
Scan inbox, detect new emails, initial triage
Identify DMC / client / partner / media
Quote / itinerary / payment / info request
Anti-duplicate / anti-empty / completeness
Match SOP, generate brand-tone draft
Four mandatory checks every itinerary must pass before client delivery.
Validates daily driving distances via Google Maps. Flags any leg exceeding 2 hours as unreasonable.
Evaluates start/end times for realism and flags overly packed or rushed schedules.
Compares experience design against A&K, Scott Dunn, Audley, and other luxury peers.
Vehicle class · hotel tier · dining · unique experiences · price-per-person-per-day.
Persistent memory and structured databases that ensure the AI never "starts from scratch."
Connecting the AI runtime directly to production business systems.
Browser-automated login, navigation, and data extraction
Outlook email · drafts · calendar · file access
Invoice drafts · reconciliation · working paper prep
Cron scheduling · heartbeat polling · state persistence
A structured, four-step process that leverages institutional knowledge instead of starting every trip from scratch.
Extract requirements from emails and chats. Determine Dynasty vs. Travel Curators line. Identify existing vs. bespoke.
Never design from zero. Prioritize proven, field-tested routes from the itinerary repository first.
Draw from the experience library to assemble custom touches. Apply routing intelligence. Fill luxury differentiation gaps.
Request DMC proposal. AI runs QC first. Generate structured feedback for the client-facing team.
Three tiers reflecting current production readiness.
The path from human-driven to AI-first luxury travel company.
Encode the CEO's and key operators' experiential judgment into Memory, SOPs, Skills, Workflows, and Databases.
Use agentic AI to absorb low-efficiency, repetitive, high-cognitive-density-yet-codifiable work at scale.
One person managing the output of a traditional team — building a genuinely AI-first travel business.
Not answering questions — it searches, compares, writes, judges, calls tools, logs actions, and advances workflows.
Deeply wired into DMC classification, itinerary QC, brand positioning, and luxury benchmarks.
The value isn't the LLM itself — it's explicit SOPs + structured knowledge + multi-system integration working together.